Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Phanoo’s Website, located at www.phanoo.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.phanoo.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing www.phanoo.com, you agreed to use cookies in agreement with the PHANOO LTD ‘s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, PHANOO LTD and/or its licensors own the intellectual property rights for all material on www.phanoo.com. All intellectual property rights are reserved. You may access this from www.phanoo.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.phanoo.com
  • Sell, rent or sub-license material from www.phanoo.com
  • Reproduce, duplicate or copy material from www.phanoo.com
  • Redistribute content from phanoo.com

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. PHANOO LTD does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of PHANOO LTD, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, PHANOO LTD shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

PHANOO LTD reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant PHANOO LTD a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Copyright and trademarks

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to PHANOO LTD or its licensors. All rights are reserved.  The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of PHANOO LTD and its licensors.  Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from PHANOO LTD or such third party that may own the trademarks displayed on the Website.  By using the Website, you agree to respect the intellectual property rights of PHANOO LTD and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may not create any links to our Website from another Website without our express written consent.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of PHANOO LTD; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to PHANOO LTD. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Our team should reply to your email within 10-15 working days Monday – Friday.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of PHANOO LTD‘s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


We have made every effort to display as accurately as possible the colours and images of our products that appear at the website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected, unless otherwise specified.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Governing Law

These Terms & Conditions and any separate agreements shall be governed by and construed in accordance with the laws of Cyprus.

Complains Policy – After Sales Customer Support

You can contact our Customer Care Team by calling at (+357)97611241 or by e-mail at [email protected] and with reference to your name and order code number.


The visitors of the e-shop may ask to receive our Newsletter by filling their e-mail in the relevant field earning 10% discount on their first order. Their email shall be solely used for this purpose. In case they do not wish to keep on receiving our Newsletter, they may ask to be exempted from receiving it by clicking on the link provided for this purpose each time they receive a Newsletter. Should you opt to be deleted from a service or communication, we will try to erase your data as soon as possible, nevertheless, certain time and/or information may be required, prior to processing your request.

 Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


You can make your payment with VISA,VPay, MASTERCARD, MAESTRO, AMERICAN EXPRESS and MIR. All transactions are secured with _MASTERCARD SECURE CODE, VERIFIED BY VISA, AMERICAN EXPRESS SAFE KEY and MIR ACCEPT 3D secure. 3D secure provides  an additional layer of security for online purchases.  On the payment page you will be requested to provide  all the relevant  card information (card number, card name, expiry date, CVV). Your payment card data is used only for the said transaction (payment of the Products). We do not  store the data related to Your card, therefore the next time You wish to pay by using the same card, You must enter Your card data again, unless you choose to save your card for future transactions.

Changes to Terms & Conditions

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 Delivery cost

  • Cyprus Mainland Shipping – €5 via private Courier service provider to your door within the following regions: Limassol, Nicosia, Larnaca, Paralimni, Paphos. Orders placed outside these regions will be send at your closest ACS Courier point.
  • Shipping to Greece – €10 (door to door via Geniki Taxydromiki Courier).
  • UK & Europe – €20 (door to door via EMS Datapost).
  • International Shipping – €25,00 (door to door via EMS Datapost).

Please Note:

*For payment upon delivery there is €2 extra charge.

**All delivery prices include VAT

***We reserve the right to change the prices and/or the service providers without prior notice

**** International & UK packages may be subjected to customs duties and taxes.

Delivery time

Delivery schedules depends on several factors and there may be delays not attributed to us.

Estimated product delivery:

  • Within Cyprus: 2-7 Business days
  • Within Greece: 2-7 Business days
  • In European countries: up to 14 Business days.
  • In other international countries: up to 20 Business days.

The above time schedules may not be applicable in force majeure cases and/or any other case outside our control, which may affect the time of delivery.

Delivery delays

We take all due care for the proper and due delivery of the Products; however, we cannot guarantee it in due to unexpected delays. In such cases we will contact you to propose you an alternative or to inform you about the time of the delivery of the Product in question. If you are not satisfied with our proposals, you have the right to cancel the Order partially or as a whole and we will proceed with a refund. In any case you can contact us at [email protected], where you can also cancel your Order.

Return policy

Items must be returned within 15 working days with their original tags attached. Once we received the products, we will proceed with a refund order within 7 business days.  All returned products MUST be accompanied with the return slip. To return an item/s: Please fill online our returns slip here.

You need to ARRANGE YOUR RETURN WITH A COURIER OF YOUR CHOICE (SENDER COST). All items that are included at the OUTLET section are NON-RETURNABLE. Customers are responsible for shipping costs for returns, depend on their region, as mentioned at DELIVERY information section. CONDITIONS Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.